Freedom of Information Request – Joint Custody Healthcare Procurement – Contract, KPI and Data Governance Documents
Reference: 26012
Date Added: Friday, October 2, 2026
Category:
Disclosure Details
Thank you for your email.
Two duties are placed on public authorities under Section 1 of the Freedom of Information Act 2000 (FOIA). Notwithstanding applicable exemptions, the first duty at, Section 1(1) (a), is to confirm or deny whether the information specified in a request is held. The second duty at, Section1 (1) (b), is to disclose information that has been confirmed as being held. Under the provisions of those sections of the FOIA, we can confirm that the information you seek is partly held by the Office of the Police and Crime Commissioner for Gwent.
You requested the following information:
- Invitation to Tender / service specification
The final Invitation to Tender and/or service specification applicable to Lots 1, 2 and 3, including any schedules defining the custody healthcare service requirements.
No information held
SLA and KPI schedules
Any contractual schedule, specification or annex defining the service levels, KPIs or response-time measures applicable to custody healthcare under Lots 1, 2 and 3, including the definition of:
the event from which HCP response time begins;
the event at which the response-time measurement ends;
the applicable target time;
the method by which compliance/pass/fail is determined; and
the frequency and form in which performance is reported to the relevant police force.
The attached document contains some information in relation to the KPI’s.
Contract and call-off schedules
Copies of the executed contract schedules, call-off schedules or equivalent contractual documents for Lots 1, 2 and 3 which contain provisions relating to:
performance monitoring;
SLA/KPI reporting;
information systems;
contract management;
audit rights;
data processing;
information security; and
service implementation.
I am not requesting pricing schedules where disclosure would raise separate commercial issues unless those schedules contain information directly relevant to the matters above.
Please see attached document. The requested information contains names of both internal staff members and external third parties which have been withheld under Section 40(2) Freedom of Information Act 2000. Disclosure would constitute the disclosure of personal data and would be unfair to the individuals concerned, who have no reasonable expectation that their names would be disclosed into the public domain in connection with this matter.
The document also contains two embedded documents which we are unable to open, so you may wish to contact Gwent Police for this information for lot 2.
SUMS / Service User Management System
Any part of the ITT, specification, contract, implementation schedule or other contractual document which refers to:
SUMS;
Service User Management System;
electronic referral/request systems;
HCP allocation systems;
HCP attendance or response-time recording;
calculation of SLA/KPI performance; or
the system used to generate custody-healthcare management information.
The attached document contains some information in relation to the SUMS system
SystmOne and system interfaces
Any contractual or implementation document identifying the respective functions of SystmOne and SUMS, or describing any interface or transfer of information between SUMS, SystmOne and police systems such as Niche.
No information held
6. Data Protection Impact Assessment
The Data Protection Impact Assessment (DPIA) referred to in the Joint Commercial and Procurement Services Unit Annual Report 2024/25 in connection with the Mitie arrangements.
No information held
7. Information protocols
Copies of the two information protocols referred to in that report as having been drafted and negotiated with Mitie, together with any final data-sharing or information-governance protocol arising from that work.
No information held
8. Data-processing / information-security schedules
Any Article 28 UK GDPR data-processing schedule, data-sharing agreement, information-security schedule, processor/subprocessor schedule or equivalent contractual document forming part of the arrangements with Mitie Care & Custody Limited.
Where such documents identify:
Mitie Group plc;
another Mitie group company;
Kilco Limited;
a SUMS software supplier;
hosting provider;
IT support provider; or
other processor/subprocessor,
please leave those identities visible unless a specific FOIA exemption applies.
The attached document contains some information in relation to the Data Protection Schedule.
Common standards and KPIs
The Joint Commercial and Procurement Services Unit Annual Report 2024/25 states that Mitie was successful in all three custody lots and refers to anticipated benefits from operating across the contracts with “common standards and KPIs.”
Please provide the recorded information identifying those common standards and KPIs, including any document showing whether the same SLA/KPI definitions apply across Lots 1, 2 and 3.
No information held
Parent-company assurance
Please confirm whether the procurement or resulting contracts required any:
parent-company guarantee;
guarantee;
indemnity;
undertaking;
performance bond; or
other contractual assurance
from Mitie Group plc or another Mitie group company.
If yes, please identify the nature of the instrument and the legal entity providing it. I am not requesting the financial terms of the instrument at this stage.
No information held
11. SUMS configuration / implementation
Please provide any implementation or contractual document held by the contracting authorities which records whether SUMS was:
supplied as a common/standard system across the three custody contracts;
configured separately for individual forces; or
configured to reflect the common SLA/KPI requirements applying to Lots 1–3.
No information held
I wanted to clarify the differences between the Office of the Police and Crime Commissioner (OPCC) and Gwent Police and to explain who you need to contact when requesting information. The OPCC and Gwent Police are two separate organisations. Therefore, you may wish to contact Gwent Police directly to request further information using the following link
https://www.gwent.police.uk/contact/af/contact-us-beta/contact-us/submit-request-for-information/
The Freedom of Information Act is a public disclosure regime, not a private regime. Any information disclosed under the Act is thereafter deemed to be in the public domain, and therefore freely available to the general public and will be published on the OPCC website.
You have the right to appeal our decision if you think it is incorrect. Should you feel dissatisfied with this response or the way in which your request was handled, information on the Office of the Police and Crime Commissioner for Gwent FOI Appeals Procedure can be found on our website:
If you remain dissatisfied after an internal review decision, you have the right to apply to the Information Commissioner’s Office. The Commissioner is an independent regulator whose details can be found using the following link https://ico.org.uk/
You can also write to the Information Commissioner’s Office at the following address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF