Request is for factual information about systems and contracts

Reference: 25026

Date Added: Monday, February 16, 2026

Category: Miscellaneous

Disclosure Details

Two duties are placed on public authorities under Section 1 of the Freedom of Information Act 2000 (FOIA). Notwithstanding applicable exemptions, the first duty at, Section 1(1) (a), is to confirm or deny whether the information specified in a request is held. The second duty at, Section1 (1) (b), is to disclose information that has been confirmed as being held. Under the provisions of those sections of the FOIA, we can confirm that the information you seek is not held by the Office of the Police and Crime Commissioner for Gwent.

 

You requested the following information:

 

This request is for factual information about systems and contracts and does not seek confidential pricing, security details, or supplier intellectual property.

 

  1. What Financial and HR Enterprise Resource Planning (ERP) system or systems are currently used by your authority?
  2. For each ERP system identified, what are the contract start and contract end dates, including any extension options where known?
  3. Was the implementation of the ERP system undertaken directly with the software supplier, or through a third‑party implementation partner?
  4. If an implementation partner was used, please provide the name of the partner organisation.
  5. How does your authority collect payments from individuals, for example council tax, business rates, fines, rents, waste services, licensing, or similar charges?
  6. What payment platform or system is currently used to facilitate these payments?
  7. How was the payment platform procured, for example via a public sector framework, open tender, or direct award?
  8. What are the contract start and contract end dates for the payment platform, including any extension options where known?

 

No Information held

 

I wanted to clarify the differences between the Office of the Police and Crime Commissioner (OPCC) and Gwent Police and to explain who you need to contact when requesting information. The OPCC and Gwent Police are two separate organisations. The role of the OPCC is to hold the police to account, we are not able to get involved in operational policing matters. Therefore, you may wish to contact Gwent Police directly to request the information using the following https://www.gwent.police.uk/rqo/request/ri/request-information/rip/request-information-police/

 

The Freedom of Information Act is a public disclosure regime, not a private regime. Any information disclosed under the Act is thereafter deemed to be in the public domain, and therefore freely available to the general public and will be published on the OPCC website.

 

You have the right to appeal our decision if you think it is incorrect. Should you feel dissatisfied with this response or the way in which your request was handled, information on the Office of the Police and Crime Commissioner for Gwent FOI Appeals Procedure can be found on our website:

https://www.gwent.pcc.police.uk/en/transparency/know-your-rights/your-information-rights/freedom-of-information/appeals-process/ 

 

If you remain dissatisfied after an internal review decision, you have the right to apply to the Information Commissioner’s Office. The Commissioner is an independent regulator whose details can be found using the following link  https://ico.org.uk/  

 

You can also write to the Information Commissioner’s Office at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF