The Police and Crime Commissioner awarded the outsourcing contract for complaint reviews to Sancus Solution Ltd.

Reference Number: PCCG-2020-018

Date Added: Thursday, June 4, 2020


The changes to the Police and Crime Act 2017 provided the Police and Crime Commissioner with enhanced oversight of the complaints system and responsibility for handling appeals (reviews). The Commissioner awarded the contract to Sancus Solutions Ltd for a 12 month period with an option to extend for a further 12 month period in order to review demand levels and determine the best way forward in the future.