The Police and Crime Commissioner for Gwent and the Chief Constable of Gwent Police have approved the development of a new system to deal with the initial handling of complaints against police and the policing service.

Reference Number: PCCG-2015-019

Date Added: Tuesday, March 24, 2015


Two elements of the Police and Crime Plan are increasing public confidence and ensuring delivery of the best quality of service available. It is important that any expressions of dissatisfaction or complaints are captured and dealt with appropriately in order to ensure public confidence in the system. We can also use feedback from the public as a valuable way of transforming the organisation for the better through learning opportunities.