Complaints Procedure

The statutory requirements and roles relating to the handling of complaints are set out in the Police Reform Act (PRA) 2002 and the Police Reform and Social Responsibility Act (PRSRA) 2011.

The PRSRA has introduced major changes to the police complaints system and has been designed to streamline and remove unnecessary bureaucracy from the system, ensure that complaints are handled at the lowest appropriate level, and focus more on putting right the complaint made by a member of the public.

The Complaints Protocol ensures that complaints against the Force, or individuals within the Force, are handled efficiently and effectively, therefore improving public trust and confidence in policing and the safety of their communities.


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