What can the complainant expect next?

What can the complainant expect next?

Following the application for a community trigger review, the complainant will be contacted by the nominated single point of contact within their respective Local Authority. This person will acknowledge the application within three working days. The nominated single point of contact will then contact the relevant agencies involved in the case to check what information they hold. Following this, a decision will be made on whether the application to activate the community trigger has been successful.

If successful, a panel will be brought together in order to review the case. The panel will be made up of senior representatives from the Local Authority, Police, Registered Social Landlords and Local Health Board. The decision of the panel will be either to make recommendations to the relevant agencies to take further action, or will uphold the action taken by those agencies to date.
 
The local authority single point of contact will be the main point of contact throughout the process and will write to the complainant to inform them what timescales they can expect around a response.  In some cases a response can be provided quickly but in the more complex cases involving more agencies, this may take slightly longer.

However, the maximum time a complainant should expect to wait to hear whether or not the complaint will be progressed to the panel or not is 10 working days, from the date the application was received.

The complainant should not wait more than 30 working days for a response from the panel in writing detailing the action taken and also the recommendations on how the Partnership can attempt to resolve the anti-social behaviour experienced by the complainant.