Community Trigger

Community Trigger

Anti-social behaviour is defined as any behaviour causing harassment, alarm or distress. Persistent anti-social behaviour can damage or seriously affect another person's quality of life. Community Triggers will make it easier for victims and communities to get this behaviour stopped.

In effect in Gwent from October 20th 2014, the Community Trigger provides victims and communities the right to demand that persistent antisocial behaviour is dealt with. It is a new provision in the Anti-social Behaviour, Crime and Policing Act which received Royal Assent in March 2014.

The Community Trigger. What does it mean?

The Community Trigger provides an opportunity for victims of persistent anti-social behaviour to request a review of actions taken by agencies when they feel these actions have not been adequate to resolve the problem.

The Community Trigger does not replace the internal complaints procedures for each organisation, which will still be available to deal with any issues the victim/complainant may have with a single agency.

In the first instance, any anti-social behaviour should be reported either to the Registered Social Landlord and/or the Local Authority or Police.

The Community Trigger should be viewed as a last resort for victims of anti- social behaviour if they believe that inadequate action has been taken to deal with their reported incidents.

The Community Trigger enables the victims of persistent anti-social behaviour to request a review by a panel consisting of senior representatives of, Local Authority, Local Health Board, Police and Registered Social Landlords (Housing Provider). The Community Trigger Panel will review the actions taken so far by the agencies involved and may make recommendations regarding further action which needs to be taken

The role of the Police and Crime Commissioner

The Community Trigger process provides a route for victims to query the decision on whether the requirements of the Trigger threshold were met, or the way a Community Trigger review was carried out.  The Office of the Police and Crime Commissioner (OPCC) has a role in providing this route for victims.

A Community Trigger may only be referred to the OPCC where the applicant is dissatisfied with the way the relevant bodies have dealt with the application or carried out the review, within 30 days of receiving notification of recommendations from the Community Trigger Panel.

The role of the OPCC is to consider due process and ensure that the partners involved have properly and effectively undertaken a review by considering whether: 

(1)  The Community Trigger review has failed to consider a relevant process, policy or protocol;

(2)  The Community Trigger review has failed to consider relevant factual information.

A Community Trigger review cannot be escalated where an applicant is dissatisfied that a particular agency has not utilised a certain enforcement tool and where it has been established through the review that appropriate consideration has been given to the use of that tool but, having consideration of the facts and relevant protocols, that agency has determined that it would not be appropriate to employ that enforcement tool.

The OPCC's review of the Community Trigger must not be seen as a way to make a complaint, but only as an assessment of the processes undertaken as part of the Trigger.  Should a victim wish to make a complaint regarding the actions taken by the Community Trigger Panel they must do so using the appropriate complaints process for that body. 

The findings of the Trigger review will close the process for the OPCC and no further actions will be taken by the organisation.

Who can activate the Community Trigger? 

When can a Community Trigger be activated? 

How can a Community Trigger be activated?  

What can the complainant expect next?    

What if the complainant is dissatisfied with the panel decision?