Compliments and Concerns

Have you received excellent service that you want us to know about?  Or are you unhappy with the service you have received? If so, then please contact the Public Response Unit.

What is the purpose of the Public Response Unit (PRU)?

The PRU are responsible for facilitating the swift resolution of your dissatisfaction/concern or passing on your compliment by liaising with the appropriate point of contact within Gwent Police.

We aim to resolve your dissatisfaction or concern as quickly and effectively as possible in order to prevent it escalating into a complaint.


Compliments

If a Gwent Police officer or police staff member has acted above and beyond their role, the PRU are keen to hear about it, along with any other positive experiences or views you may wish to bring to our attention.

We welcome your feedback and can assure you all compliments received are very much appreciated by the officers and police staff members.

Tell us about your experience


Concerns

We understand there may be times when you’re unhappy with the service you’ve received from Gwent Police. It may be that you want the matter of concern dealt with rather than making a formal complaint. 

By contacting the PRU with your concerns, you give us the opportunity to put things right as quickly and effectively as possible and to identify areas for improvement to ensure the same issues do not arise again.

Tell us about your concerns

However, should your concern be regarding the conduct of an officer (other than the Chief Constable), the PRU will refer your concern to the force Professional Standards Department who are the appropriate authority to decide whether a complaint should be recorded under the Police Reform and Social Responsibility Act 2011 in accordance with the Independent Office of Police Conduct Statutory Guidance.

Guidance on how to make a complaint and how your complaint will be handled can be found on the Gwent Police Website.


Complaints in relation to the Welsh Language Standards

The Office of the Police and Crime Commissioner (OPCC) for Gwent has established a procedure to deal with any complaints received in relation to it's compliance against the Welsh Language Standards.

To make a complaint in relation to the OPCCs compliance against the Welsh Language Standards you can email us via Commissioner@gwent.pnn.police.uk

or you can write to the Chief Executive at:
Office of the Police and Crime Commissioner for Gwent
Police Headquarters
Croesyciliog
Cwmbran
NP44 2XJ

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