What Happens Next?

What Happens Next?

What happens next?

  • We will contact you to ask what your expectations are in relation to the outcome of your dissatisfaction or concern.
  • We will respond to issues raised and set out what action will be taken in order to resolve your dissatisfaction or concern.

How long will it take to resolve my dissatisfaction or concern?

  • We aim to acknowledge receipt of your concern within 1 to 2 working days and to resolve it within 10 working days.  However, some operational issues can be complex and may take longer.
  • We aim to update you every 5 working days or earlier if we have further information regarding your dissatisfaction or concern.
  • If you have a serious complaint which requires formal resolution or investigation under the Police Reform Act 2002 it will be forwarded to the Gwent Police Professional Standards Department immediately.

How will I be contacted?

  • If you contact us by completing the E-mail form on our website, you will be asked your preferred method of contact. Please specify if a response is required in Welsh.  If you choose to write to us, please specify if a welsh response is required.  In future you will be contacted according to your language and contact preference.

What if I am not happy with the outcome of my dissatisfaction or concern?

  • If you are unhappy with the outcome and wish to make a formal complaint, we can refer your dissatisfaction or concern to the Professional Standards Department at your request.

Who should I contact if I wish to record a compliment regarding a staff member or police officer?

  • Please use the E-mail form to send in your compliment and we will forward the information to the relevant department within the organisation.   The staff member or police officer will be informed of the compliment by their line manager or supervisor.

Will dissatisfaction or concern statistics be published for the general public to view?